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Hiring for HCL Healthcare - Attractive Salary Package for Qualified Candidates Chennai for Exp. - 4 (Chennai Job)

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Job Description:HCL Technologies Limited - Business Services is hiring for its major Healthcare client in Chennai. SALARY PACKAGE: * Up to 4 Lacs per annum (Voice) * Up to 3.15 Lacs per annum (Semi-Voice) * Up to 2.15 Lacs per annum (Non-voice) Work Location: Chennai (Sholinganallur SEZ) * Pick and Drop cab service available (Free cab service with security guard for female employees) * Excellent Career Growth Opportunities within HCL through Internal Job Postings * Free International Versant Test of Language Skills (for eligible candidates) SHIFTS: US Shifts (Night Shifts) Essential Responsibilities: * To assess and resolve enquiries, requests and complaints. * To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed * Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction. * To provide customers with product and service information and upsell wherever raised by customers in their interactions. * Manage and update account wise customer interactions daily generated via work flows and queues. * Achieve key/critical performance targets * Ensure efficiency measures are met in accordance with performance targets and process guidelines * Participate and works as a member of the customer service team. * Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions. * Maintains effective work procedures as per client process work flows and HCL policy guidelines * Adhere to US healthcare compliance measures. SKILLS AND COMPETENCIES Good verbal and written communication skills Focus on delivering a positive customer experience Should be professional, courteous, friendly, and empathetic Should possess active listening skills Good data entry & typing skills Ability to multi task. Capable of handling fast-paced, innovative, and constantly changing environment Should be a team player. Ability to contribute to the process through improvement ideas. Formal Education and Experience * Graduation (Without Backlogs) Interested candidates can apply for this job with their latest resume. Regards, Recruitment HR

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Posted on: Friday, 30 June, 2017  08:48
Expires On: Sunday, 30 September, 2018  18:30

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