Experience: Minimum 1 - 3 years experience in Customer Care, Freshers can apply too :)
Candidates that fit the profile can walk in weekdays (Monday-Friday) between 10.30 am and 3 pm.
Good oral and written communication skills
Excellent presentation skills
Customer service orientation
Ability to function in a dynamic and challenging environment
10+3 or 10+2+3 education is mandatory.
Shift Timing: Flexible to work in rotational shifts.
Roles & Responsibilities:
Resolve complaints, provide appropriate solutions and alternatives within the time limits.
Follow-up with negative feedbacks and convince customers to remove them.
Primary objective is to maintain marketplace accounts at a healthy status, improve ratings & customer satisfaction.
Keep records of customer interactions.
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Qualified candidates must be comfortable in a multi-tasking, high-energy environment. They must be creative and analytical problem solvers with a passion for excellent customer service
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Refer your friends as this is a ramp-up,huge number of vacancies available
Please register @ http://www.acecorpindia.in/careers.php and then call at 9362247365 for queries if any
Contact person: Muhammed Bilal JK
Ace Corp India
To apply for this job Click here http://spanjobs.com/india/jobs/82292943 »