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Hiring for Manager - Marketing Analytics & Customer Management - Fintech Firm in Chennai, for Exp (Chennai Job)

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Job Description:POSITION SUMMARY This role requires to own the Customer Management function and to play a critical role of championing customer retention/loyalty and satisfaction and driving the activities related to the same in the organization. This role also requires this person to develop a deep understanding of the company' s products, and to be a mature and capable individual to shape this new function. CRITICAL BUSINESS ACTIVITIES - Optimize the customer life time value by focusing on customer retention, customer journeys and customer satisfaction metrics - Dive into the data to link different aspects of the customer data to get the full view of customer metrics and behaviors - Utilize statistical and analytical techniques to optimize relevant metrics - Track and optimize for online/digital metrics like drop-outs/bounces, conversions, log ins etc. - Manage a team of 2-4 people and co-ordinate activities with other functional groups COMPETENCIES AND EXPERIENCE


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Posted on: Saturday, 08 April, 2017  08:43
Expires On: Tuesday, 24 December, 2019  18:30

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