Hiring for Technical Support Engineer ( Networking and Windows) Trivandrum for Exp. 3 - 5 Years at R (Job in Trivandrum)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Key Responsibilities: Management and resolution of technical issues logged by customers in the U.K. Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction. To manage, maintain and develop own technical expertise. Contribute to technical support knowledge base. Minimum Qualification and Experience: Should be a Graduate with at least 3 to 5 years of work experience in a similar role. Mandatory Skills: Experience developing network related infrastructure. Configuring and troubleshooting VLANs, switches, routers. Familiar with Wireless technologies like Meru, Cisco ,Juniper networks. Knowledge of ISP/Communication Providers and Virtual Private Networks (VPNs). Knowledge of security maintenance using encryption, firewalls, IDS, anti-virus, anti-spam etc. Expertise in Win 2008/2012 servers administration. Expertise in Virtualization technologies like VM ware, Citrix Xenapp and Xendesktop, Hyper V. Familiar with storage technologies, SAN and RAID concepts. Expertise in Win 2008/2012 servers, Win 7,8,10 clients. Expertise in Active directory & group policies, DNS, DHCP, TCP/IP, IIS. Desired Skills: Knowledge of remote support tools. Exposure to Apple technologies. Exposure to basic PowerShell commands. Exposure to mail security concepts like Symantec mail security for Exchange, Sophos antispam. Expertise in Virtualization technologies like VM ware, Citrix Xenapp and Xendesktop, Hyper V. Experience with email solutions Microsoft Exchange 2010/2013 and Office 365. Experience in managing Antivirus products (Symantec corporate edition, Sophos). Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM). Exposure in troubleshooting hardware issues. Familiar with storage technologies, SAN and RAID concepts. Competency Requirement: Should be customer focused with an eye on customer satisfaction. Excellent communication skills, both written and verbal. Good planning, organizing & time management skills. Must be a team player, energetic with a positive attitude. Knowledge of ITIL framework.