Hiring for AVP - Product Management - Customer Experience - Ecommerce in Bengaluru/Bangalore, for Ex (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:The customer experience product management team is focused on understanding the needs (stated or unstated) of online shoppers and coming up with creative and often visionary solutions. Focus and Deliverables : - Identify and prioritize the most immediate improvement opportunities across customer experience. - Benchmark competitive experiences across the customer value chain, and define and implement a roadmap of improvements that ensure leadership for each of these. - Define, measure and drive adoption of customer experience metrics across customer segment. Ideal candidate profile The Customer Experience PM is a passionate customer advocate within and has a deep understanding of the importance of the customer experience for our site. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities. He or she will work with many different parts of the organization, and as such, will need to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer Products Company. This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an inspirational people influencer.