Hiring for AVP - Program Manager - Knowledge Management in Hyderabad / Secunderabad, for Exp. 10 - 1 (Job in Hyderabad Secunderabad)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Manager to head up the Knowledge Management Team, with responsibility for overseeing all content and communication delivery to CS- internal and external customers. You will own the strategic vision for CS editorial content, including SOP development, associate / customer communication, and content related best practice development. Success in this role requires seeing the big picture, defining ambitious plans and goals, and building programs and processes to manage and scale editorial content and SOPs across the CS business. This position requires the ability to work across a diverse group of teams driving a communication strategy that works at all levels and in multiple cultures. You will need excellent communication skills, strategic thinking and planning ability, as well as the agility to function in a fast paced and innovative environment. Duties & amp amp Responsibilities will include: - Managing and mentoring Content Developers, Content strategist and ID Manager to sustain a very high bar for consistently clear, concise, and trustworthy user-focused content and training design. - Lead and develop a team of professional Editors, Instructional Designer and Communication Strategists. - Define and implement process improvements, streamlining the day to day workflow to ensure all objectives are met, scale process and procedures for forecasted growth. - Oversee project management of deliverables related to new country and product launches, including identifying content related requirements, setting and communicating time frames for completion, and meeting all project objectives. - Use data, research, and expert-level knowledge to refine existing content and drive improvement of new content creation. - Collect, analyze and report on appropriate customer engagement metrics. Continuously refine our content offering based on metrics. - Evaluate technology improvements for content management, instructional design and storage and make appropriate recommendations for usage and implementation. - Manage priorities among a diverse and demanding group of internal stakeholders. - Build mechanisms to ensure global consistency and content quality. Measure and adapt communication content based on impact and learnings. - Provide status reports on team activity and measure progress towards assigned goals. Expect and require innovation of her/his team.