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Hiring for Service Delivery Manager in Mumbai, for Exp. 4 - 9 yrs at Hemmersbach Holding GmbH.,Mumba (Job in Mumbai)

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Job Description:International project management is your passion and your customers can tell that from every single contact they have with you. Impressing your contact persons at the top manufacturers in the IT industry and enabling IT services at the most extreme places in the world is what pushes you forward. Agile processes and permanently changing tasks within different projects complete your job description: - You will plan, control and implement international IT projects (operative and strategic) - You will be responsible for the compliance with the Service Level Agreements (SLA) within your projects, recognise optimisation requirements in processes / services and initiate the necessary steps - You will be the connection between customers and your employees (project team, technicians) - Initiation, conception and follow-up of local and global IT projects for our renowned clients - Management of teams of technicians, Team Leaders, service desk agents, administration personnel - Managing customers relationship, handling escalation, and expectation - Recognize and implement the potential of optimization - Support during the implementation of the project, including transition phase - Resources and costs monitoring - Vendor management

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Posted on: Monday, 12 June, 2017  08:46
Expires On: Sunday, 21 June, 2020  18:30

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